Frequently Asked Questions
ON | OFF Nails Frequently Asked Questions (FAQ)
We want your ON | OFF Nails experience to be smooth, fun, and fabulous! Here’s everything you need to know.
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What makes your handmade press-on nails special?
Each set is handmade with top-quality materials and crafted in a range of unique styles. Pop them on when you want, and off when you don’t — it’s all about effortless, reusable beauty that fits your mood and your moment.
How long do they last?
With ON | OFF Nails Adhesive Tabs (short-term wear): 1–7 days with proper nail prep.
With ON | OFF Nails Glue (extended wear): Up to 3 weeks with proper prep and care.
Please note: Wear time can vary depending on your daily activities, nail prep, and lifestyle (e.g., frequent hand washing, heavy manual work, or exposure to water).
How do I apply press-on nails?
- Clean and dry your nails thoroughly.
- Push back cuticles and lightly buff the nail surface.
- Wipe nails with alcohol or nail cleanser to remove oils.
- Choose the correct press-on size for each finger.
- Apply adhesive tab (for short-term) or nail glue (for long-term).
- Make sure there are no air bubbles.
- Align at a 45-degree angle and press firmly for 15–20 seconds.
- Stay away from water for at least 1 hour to let the bond fully set.
💡 Tip (for adhesive tabs):
After placing the adhesive tab on your natural nail, use a hairdryer to warm up the adhesive strip for 15–20 seconds. Then remove the transparent film, align the press-on nail carefully, and press down firmly for a secure hold.
How do I remove press-on nails?
Soak your nails in warm, soapy water for 10–15 minutes and gently lift the edges with a cuticle stick — never rip them off!
If you used glue, you can also use nail glue remover products or acetone-based removers to safely dissolve the adhesive.
Do they damage my natural nails?
When applied and removed correctly, press-on nails should not damage your natural nails.
To avoid damage:
- Follow proper prep steps (clean, buff lightly, no over-filing).
- Do not force or rip off the press-ons when removing — soak in warm, soapy water or use nail glue remover if needed.
- Allow your natural nails to rest between long-term applications if they feel sensitive or thin.
With gentle care, press-ons are a fun, non-damaging way to change your look!
Can I reuse the handmade nails?
Yes! ON | OFF Nails are made to be reusable. After gently removing them, clean off any leftover glue or adhesive, store them safely, and they’re ready to wear again.
How do I store the press-on nails?
Keep your press-on nails in a clean, dry container — ideally, the original packaging — to protect them from scratches or damage. If you’re storing them between wears, make sure to carefully clean off any leftover adhesive or glue residue. This helps maintain their shape and shine, ensuring they stay in great condition for multiple uses.
What comes in each pack?
Each set includes:
- 10 handmade press-on nails (one for each finger)
- Adhesive tabs + nail glue
- Mini nail file + cuticle stick
- Alcohol pad
- Easy-to-follow application + removal instructions
Will they fit my nails?
We offer sizes XS, S, M, L. Check our Sizing Guide (linked in the footer) for detailed measurements and how to measure your natural nails at home.
💡 Tip:
If you’re between sizes, size slightly up — you can always file the sides down.
If the nails are slightly too small, you can carefully adjust them using the hairdryer or hot water method to slightly widen and reshape the nail for better fit (see our Fit Adjustment Tips page).
⚠️ Note:
Filing or expanding the nail is ONLY for slight adjustments — over-filing or overstretching can damage the nail.
How do I find the perfect nail size?
To find your perfect fit, follow these simple steps:
Check Our Sizing Guide:
We provide a detailed sizing guide (with images!) to help you measure each fingernail accurately using a measuring tape or soft ruler.
Measure Carefully:
Measure the widest part of each natural nail (side to side) in millimeters. Write down your measurements for each finger.
Compare to Our Size Chart:
Match your measurements to the closest sizes on our chart. We offer ready-to-wear sets and custom-fit options to make sure you get the best match.
When in Doubt, Size Up:
If you’re between sizes, we recommend sizing up — you can always gently file the sides for a snug fit.
What if I have an allergic reaction?
Although rare, some people may be sensitive to nail glue or adhesives. If you experience redness, itching, or irritation, remove the nails immediately and consult a doctor if symptoms persist. Always do a small patch test if you have sensitive skin.
Shipping and Returns
Do you offer free shipping?
Yes! We offer free shipping within New Zealand on all orders over $60 NZD — no code needed.
For orders under $60, shipping rates are automatically calculated at checkout based on your delivery address, order weight, and the shipping option you select. We use trusted carriers like NZ Post and provide tracking details for all orders.
When will I receive my order?
We process all orders within 1–3 business days (excluding weekends and public holidays).
Once shipped, delivery within New Zealand typically takes:
2–5 business days for standard addresses
Slightly longer for rural or remote locations
You’ll receive a tracking email once your order has been dispatched so you can follow its progress. Please note that postal or courier delays may occasionally affect delivery times, especially during busy seasons or public holidays.
For full details, check our Shipping Information page.
Return / Refund Policy
At ON | OFF Nails, we do not offer refunds for change of mind or incorrect purchases.
However, if your order arrives damaged or defective, please contact us within 7 days of delivery at admin@onoffnails.com with your order number and clear photos of the issue.
We will arrange an exchange or refund for damaged items as quickly as possible.
Thank you for understanding and supporting our small business!