Shipping Information
ON | OFF Nails Shipping Information
We’re excited to deliver your ON | OFF Nails straight to your door! Here’s everything you need to know about our shipping process.
📦 Processing Times
- All orders are processed within 1–3 business days (excluding weekends and public holidays).
🚚 Shipping Within New Zealand
- We ship via NZ Post or trusted courier services.
- Estimated delivery time: 2–5 business days after dispatch.
- Rural or remote addresses may experience slightly longer delivery times.
💵 Shipping Rates
- Shipping rates are calculated automatically at checkout based on your delivery address, order weight, and selected service.
- Free NZ shipping on all orders over $60 NZD — no code needed!
🌍 International Shipping
At this time, we only ship within New Zealand. We’re working on expanding to international customers in the future — stay tuned!
📩 Order Tracking
Once your order has been shipped, you’ll receive an email with tracking information so you can follow your delivery’s progress.
❗ Delivery Issues or Damaged Orders
If your package arrives damaged or you’re missing items, please contact us within 7 days of delivery:
Include your order number and clear photos so we can assist you quickly.
💅 Thank You for Shopping Small
As a handmade, small business, we appreciate your patience and support. We do our best to make sure every order arrives safely and on time!